Returns Policy

Delivery and Returns

Delivery

UK Next Day Delivery is £10 – if the order is placed before 2pm Monday to Friday. Orders placed on Saturdays will arrive the next working day (excludes Sundays & bank holidays).

International Deliveries
We are happy to deliver worldwide but costings vary. To organise your international order please either email us at sales@modarosa.co.uk or call us on +44 1962 733277

Throughout our Moda Rosa transactional site we aim to provide you with a simple and enjoyable shopping experience. We want to provide you with the same fabulous service you would receive in our boutique in our store, protect your privacy and provide an easy to use and secure site. By placing an order with us you will be deemed to have read, understood and agreed to the following terms and conditions. If you are unhappy with any of these please call us on 01962 733277.

Payment
Payment can be made securely online through Paypal.  We also welcome payment by telephone, please call 01962 733277. All prices are in pounds sterling and are inclusive of VAT at 20%.

Product Availability
All items are subject to availability. In the unlikely event an item is sold out it will be removed from the website at the earliest opportunity. If we have any problems with the availability of your order, we will contact you as soon as possible. We will either offer you a suitable alternative, order your product in for you or give you a full refund if we are unable to fulfil your order.

Returns
If you are not completely happy with your online order, we can offer you an exchange or a refund for the returned goods. To arrange a return you must send us an email to sales@modarosa.co.uk within 14 working days of receipt of your goods, telling us that you are returning the goods and why.  A free returns label will be emailed to you, you will need to print this and attach to your return.

Goods must be returned to us within 28 days of purchase and in the same condition that they were dispatched to you with the original labels attached. If the goods are not returned in their original condition or if any of the labels have been removed then we reserve the right to insist upon payment for the goods.

Please allow up to 5 working days for your goods to reach us, we will confirm once your exchange has been sent or your return refunded. We recommend you retain proof of purchase when posting back to us.

Returns are to be sent to:

Moda Rosa

35 West Street

Alresford

Hampshire

SO24 9AB

In store we operate a credit note or exchange only policy.

All sale items purchased in store are non-returnable.

All special orders are non-returnable.